Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

The buying process was quick and painless.The after care is HORRIBLE!!

My car was deemed a total loss. I contacted the finance department to get documents needed for gap claim. Was told to come to the dealership and they would give me the documents. I get to the dealership and get told gap has to send me paperwork before cancelling the service contract.

So I wasted an hour and a half of vacation time for nothing. I told Ed in finance what I needed. He argued with me and told me I didn't need all that. He called gap while I was there for them to "walk me through things".

Not once did he ask about needed documents. Three days later Gap is still requesting the documents I asked for. Called the dealership and spoke with Ed. He faxed documents, but gap says "they are too blury".

Called and spoke with someone in finance dept 10-28-16 to request the documents be sent to me so that I can submit them. I am told "we have current customers and this isn't important". Now I will have wasted more time to go to the dealership to get the documents I need. Not only have they lost another sale but I will continue to spread the word on how horrible their after care is to customers.

It is unprofessional to be told you're not important and it's just bad business.I suggest you go to a different Kia dealer if you are looking for a Kia.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). Josh1231 is overall dissatisfied with Shawnee Mission Kia. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Shawnee Mission Kia.

Check out the best and the worst companies in Dealers category for more informed decision or compare Shawnee Mission Kia to other companies on our site.

Had an Experience with Shawnee Mission Kia?

Write a review


Terms of Service
Post Comment

You May Also Like

2017 Winnebago Industries - Micro Minnie 2106ds Rv Review Winnebago Industries "We purchased one of the towable units, model 2106DS. We chose Winnebago because of their reputation and being a longstanding company in the industry. We figured they were doing something..." Read more Forest River - 2017 Sandpiper Gone BAD ALL OVER Forest River "We bought our 378FB in September 2016. Before it could ever be delivered it was kept two extra weeks for a rear panel delamination issue. We pleaded for a new..." Read more Keystone Rv - 2012 Outback Fading Front cap Keystone Rv "Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they..." Read more 2016 Jayco 27BHS Jayco "First off, I am calling B.S. on many of these reviews that all seem to have been written by the same, uneducated, illiterate troll with an obvious agenda. The..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Maaco - Bad paint job and broke window Maaco "Took my SUV in to have the driver side painted. Plan black was used and you can see the difference because I have sparklers in my black paint. But when..." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more