7951 Shawnee Mission Pkwy, Mission, KS 66202, USA
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Short version:

Be EXTREMELY careful buying from Shawnee Mission Kia - they advertise features on their car listings then when you find out they refuse to do anything about it. This is transparently false advertising.

Long version:

I bought a 2017 Kia Soul + from the Shawnee Mission Kia used car division on 6/18. One of the main reasons I went with this particular vehicle was the advertised "Apple CarPlay" functionality which comparable listings lacked (see the attached photo). I bought the car and after a day of waiting for the certification process to be completed I took it home.

That's when my trouble started.

When I got the car home and followed the directions in the car's manual to pair my phone and set up CarPlay, I learned the car didn't actually have the feature at all. I called my salesperson and when I didn't get an answer I emailed as well. Finally 3 days after my car's purchase I got a response.

My salesman agreed that this was a mistake and asked for time to talk to people and assured me they would "make it right". After my exchanges with him that day I haven't heard a single thing from the dealership. I've tried calling and emailing him multiple times, I've tried emailing the general manager multiple times, I've even tried emailing the customer service account of Group 1 Auto (their corporate owner). No answer from any of them.

I'm now faced with the choice of whether to pursue legal action simply because they won't respond to something that was very clearly their mistake. I don't want to sue anyone. I don't want to go around posting negative reviews, or filing complaints with the Better Business Bureau, or filing complaints with the Kansas Attorney General. I don't want the hassle of doing any of that. But I'm now at a point where a lawsuit may be the only option available to me simply because they won't return a call or an email.

All I have wanted from the beginning are the features that were advertised and that I agreed to purchase. I don't understand their refusal to respond to me and rectify a situation that, at most, would have cost them a couple thousand dollars to fix. Instead they have an extremely disappointed customer who will instead cost them tens of thousands in lost revenue by doing his best to ensure no one he knows buys from them.

Go buy a Kia - that's fine. Just buy it from someone else. Shawnee Mission Kia simply can't be trusted.

Reason of review: Not as described.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Jul 30.
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