Terrible service. Nothing but a cash grab.

I brought in my fiance's 2016 model a few days ago because the air conditioner stopped working. They looked at it for a few minutes and told me it was going to be $130 for diagnostics and wouldn't consider doing any warranty work until we paid in advance for the diagnostic.

I immediately called Lawrence Kia to see about an appointment, they got me in next day, within 3 minutes had diagnosed that a hose was cracked and breaking apart, and had the car fixed under warranty at no charge to me, including a recharge of the AC system.

It obvious that Shawnee Mission Kia wanted us to pay that $130 up front so they could then charge Kia for the warranty work as well. Abysmal service.

Review about: Shawnee Mission Kia Car Repair.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

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